Given current global circumstances, our priority is the safety of our customers, our team members, and our communities.

We take our responsibility to provide a safe environment for everyone very seriously, which is why we’d like to share the following with you

In-store shopping

If shopping safely in-store is available to you, we ask that you please follow individual store protocol and observe those guidelines established by local authorities such as: customer limits, hand sanitisation, masks, mandatory check-in and social distancing.

If you feel unwell during this time, we kindly ask that you please stay at home and seek medical attention if presenting symptoms.

Please follow directions from TEA MATE's and other staff in retails stores that stock TEA MATE. Please respect the number of people allowed in-store at the one time. To limit dwell time in-store, please have your tea-list at the ready.

  • Please use the hand sanitiser provided when you enter and exit the store. Also, please refrain from touching products unnecessarily.
  • You may be required to wear a mask in store. We suggest checking with your local guidelines for up-to-date requirements on masks and face coverings.
  • Check in is mandatory prior to entering our stores. If you require assistance checking in, our helpful TEA MATE's are happy to help.
  • Physically distance is made easy with our helpful floor markers to guide you.

Additionally, there will be no tastings in-store. Takeaway options may be available.

In the meantime, our expert team in store are more than happy to discuss flavour profiles of our teas and help provide recommendations for your perfect brew at any time.

Your perfect cuppa is always available on our online store. Shop tea online 24|7 to taste new teas and double down on your favourites.

Due to current global circumstances, there may be unintentional delays in processing or delivering your order. Once you have received a dispatch confirmation email, click on the tracking number located near the bottom of your email – this will take you to the carrier website where you can receive updates on the progress of your order.

Click & Collect

We currently do not offer contactless Click & Collect at TEA MATE stores.