Tracking details for your online order will be included in your “order dispatched” email.

This is sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after three business days, please let our customer care team know here.

We want to make sure that you are 100% happy with your purchase.

If you have purchased from TEA MATE online and you’d like to make a return or exchange, please contact our customer care team here. Please ensure that you include details of your order number.

Please note: If you wish to receive a refund for items purchased online, TEA MATE do not cover the cost to return these items to us. Items purchased online must be in their original, unopened packaging to be returned and may be exchanged for another item or a TEA MATE Gift Card.

No worries, we're here to help!

We first suggest that you clear your browser history and cache. We would also recommend switching from mobile to desktop or if on desktop, try a mobile.

Our website works best on Google Chrome, so we recommend switching to this web browser if you are having hassles with your order.

If something’s still not right, please get in touch with our customer care team here.

This is a great question and we love helping you find the tea to suit your taste and health needs.

Feel free to check out our Core Range to begin with as this is pure, potent tea of the highest quality. Here, you can order some samples or smaller quantities of a few teas before ordering larger quantities.

Alternatively, visit our Bundles collection as these are our most popular teas bundled up for easy ordering.

We're here though if you ever wish to connect or talk tea! Please reach out to info@teamate.com.au or visit our contact us page here.